Refund Policy
Last updated 28 July 2026 · Charles-Antoine Pouliot
ChordViz has a full 7-day free trial precisely so you never have to buy on a guess. If you paid anyway and it isn't right, we'd rather refund you than keep your money.
Try before you buy
Every feature is available during the free 7-day trial — no watermarks, no locked widgets, no save limits. We strongly recommend running the trial on the machine and setup you actually intend to use, because that answers most questions a refund would otherwise have to.
The refund window
You can request a full refund within 14 days of your purchase. You do not need to justify the request. Email charles@chordlab.cafrom the address you purchased with, or include your order number, and we’ll process it.
Refunds are issued by Lemon Squeezy, our merchant of record, back to the original payment method. Their processing usually takes a few business days to appear on your statement.
What happens to your licence
When a refund is issued, the associated licence key is deactivated and ChordViz returns to its unlicensed state on your devices. Your saved layouts stay on your computer — we do not delete your work.
Limits
- One refund per customer. If you’ve been refunded before, please use the free trial to evaluate rather than repurchasing.
- We may decline a request where a licence has been shared publicly or used fraudulently, as described in the Terms.
Your statutory rights
This policy sits on top of the rights you already have under consumer law in your country — it does not replace or limit them. If your local law gives you a longer or stronger right to a refund, that law applies.
Something wrong instead?
If ChordViz isn’t working on your setup, please email us before asking for a refund. A lot of issues are quick fixes, and if we can’t solve it, the refund is still there.
Contact
Charles-Antoine Pouliot — charles@chordlab.ca